This article explains how your course members can update the credit card details linked to their payments.
The process depends on how they originally paid and whether they still have access to the course.
If the member paid with PayPal
If the member's order was placed through PayPal, their credit card details must be updated directly from their PayPal account.
The member should log in to PayPal and update the payment method associated with their subscription or payment agreement.
If the member has access to the course
For most other payment methods, members can log in to their course area and navigate to:
Profile avatar (top-right corner) → My Profile → Subscriptions / Invoices
They will then be able to update their credit card details.
If the member no longer has access to the course
In this situation, they cannot access the course area, and therefore cannot update their credit card details directly from their course area's member profile.
You must therefore intervene as a Learnybox account administrator.
Go to:
Sales → Orders & Invoices → Unpaid Transactions
Then click the View icon for the relevant unpaid transaction to access its details.
From the transaction's details page, you can retrieve a direct link for the member to update their credit card details.
Simply copy that link and then send it to the member.
