If a customer enters an incorrect or misspelled email address during checkout, the transaction may not be properly linked to their user profile. Fortunately, you can easily update the email address directly from the transaction details.
To Edit a Transaction’s Email Address:
Navigate to Sales → Orders & invoices
Open the Transactions tab
Locate the transaction you wish to update. Click the vertical ellipsis (⋮) to the right of its list entry, and select View transaction
On the transaction details page, click on Edit (top right)
Update the customer’s email address in the appropriate field
Click Confirm to save your changes
Once updated, the transaction will be correctly linked to the customer’s profile.
Note: If the customer has multiple user accounts due to different email addresses, you may also want to merge them.