When you create your LearnyPay wallet, you must provide several documents so that MangoPay, our payment provider, can verify your identity and business activity. The documents required may vary depending on your legal status and country.
This article summarizes the best practices to follow to save time and focus on what matters most: your business.
Where should you submit your documents?
Access your LearnyPay wallet:
Go to Sales → LearnyPay Wallets → select your wallet
Open the Settings tab → Verification sub-tab
Documents required according to your legal status in France
1. Corporation
Four documents are required:
Proof of identity: a valid identity document for the legal representative
Proof of business registration issued within the last three months
The latest version of the company’s articles of association, dated and signed
Company information
⚠️ Depending on your situation, MangoPay may also ask you to confirm or complete information about your company’s beneficial owners directly during the verification process. Keep the identity documents and information of anyone who owns or controls the company readily available.
⚠️ Once your documents have been submitted, the verification process continues with several identity checks. Some of these steps require a smartphone.
2. Association
Three documents are required:
Proof of identity: a valid identity document for the legal representative
Proof of business registration issued within the last three months
The latest version of the company’s articles of association, dated and signed
3. Self-employed entrepreneur or independent professional
Two documents are required:
Proof of identity: a valid identity document for the legal representative
Declaration of self-employed activity
Complete your identity verification
After your documents have been submitted, MangoPay may request additional information to confirm your identity and the legitimacy of your business activity.
Depending on your situation, you may be asked to:
provide information about the company’s beneficial owners
confirm certain administrative details
complete a selfie verification
The selfie confirms that the person completing the verification matches the person shown on the submitted identity document.
Documents required for other countries
When your business is based outside France, the accepted documents may vary depending on your country.
For a full list covering countries such as Belgium, Germany, Italy, Spain, the United Arab Emirates, the United States, and other countries outside the European Union, please refer to MangoPay’s official documentation: List of accepted documents by country
Best practices for submitting documents
Regardless of your legal status, the following rules apply to all submitted documents.
Image quality
Use a color document. Black-and-white documents are systematically rejected.
Whenever possible, submit a photograph rather than a scan, as scanning can sometimes make letters difficult to read.
Check the lighting. Reflections must not obscure any number, letter, or part of a face.
Make sure all edges of the document are visible. A cropped corner or edge will make the document invalid.
File format
One document must be submitted as one PDF file. When a document contains several pages, combine all pages into a single PDF.
The maximum file size is 4 MB. Larger files will be rejected during upload.
Date and signature
For administrative documents such as articles of association, shareholder declarations, and certificates:
the document must be both dated and signed, not merely signed
the date must be within the last three months
Your information must match exactly
The information entered in your LearnyPay wallet must match your official documents exactly, including spelling and formatting.
For the legal representative
Enter every first name shown on the identity document.
Accents matter: “Chloe” is not the same as “Chloé”.
Hyphens and apostrophes must be preserved: “Mary Anne” is not the same as “Mary-Anne".
For the company
The company name and address must exactly match the information shown on the registration document.
What happens on the MangoPay side?
Once your documents and information have been submitted, MangoPay reviews them to verify your identity and the information relating to your business activity.
During the review:
your wallet remains in a pending validation status
you cannot yet transfer funds to your bank account
Depending on your situation, MangoPay may also verify information about the company’s beneficial owners, its business activities, and its legal documentation during the identity verification process.
Once the review is complete, there are two possible outcomes:
Verification approved
Verification rejected, with the reason provided
What should you do if verification is rejected?
When a document is rejected, the reason will be displayed.
Review the relevant document, follow the best practices in this article, pay particular attention to the stated reason, and then submit it again.
⚠️ When the rejection is caused by inconsistent information, first review and correct the details entered in your LearnyPay wallet before submitting the document again.
FAQ
How long does it take to verify my wallet?
How long does it take to verify my wallet?
MangoPay generally provides a final decision within 48 hours of receiving your documents, excluding non-business days.
My document is larger than 4 MB. How can I reduce its size?
My document is larger than 4 MB. How can I reduce its size?
Compress the document using a free online tool such as iLovePDF or Smallpdf, or reduce the resolution of your images before generating the PDF.
My Kbis extract is more than three months old. Will it be accepted?
My Kbis extract is more than three months old. Will it be accepted?
No. A Kbis extract and other proof of business registration documents must have been issued within the last three months.
Download a recent version from Infogreffe or the corresponding official service.
Do I need to provide a shareholder declaration if I own 100% of the company?
Do I need to provide a shareholder declaration if I own 100% of the company?
Yes. A shareholder declaration is required for every company, including companies with a sole shareholder.
In this case, complete one line showing that you own 100% of the shares.
What happens if my LearnyPay account is not approved by the payment provider?
What happens if my LearnyPay account is not approved by the payment provider?
You can still receive customer payments in your LearnyPay wallet.
However, until the account has been approved, you cannot transfer the balance to your bank account.
Why do I need a smartphone for verification?
Why do I need a smartphone for verification?
The identity verification process includes a selfie check.
This strengthens the security of your LearnyPay wallet and helps reduce the risk of identity theft.
Why do I need to provide information about my company's beneficial owners?
Why do I need to provide information about my company's beneficial owners?
Payment institutions are legally required to identify the individuals who own or control a company.
This verification forms part of MangoPay’s regulatory obligations and helps secure transactions made through your LearnyPay wallet.
How can I add LearnyPay to my offers?
How can I add LearnyPay to my offers?
Refer to the article: How to use LearnyPay in your payment forms and buttons