This article explains how to set a guarantee period for an affiliate campaign.
Use it when you want to delay affiliate commission validation until a defined number of days has passed, so commissions are only paid for completed, non-refunded sales.
What is a guarantee period?
A guarantee period lets you delay the validation of affiliate commissions for a specific number of days. During this period, commissions are tracked but not yet added to the affiliate’s available commission balance.
This helps you avoid paying commissions for sales that may still be canceled or refunded during your refund period.
How does a guarantee period work?
When a guarantee period is active for an affiliate campaign, commissions are tracked but temporarily held. They are only added to the affiliate’s available commission balance once the guarantee period has ended.
Example
You create an affiliate campaign for product X with a 10-day guarantee period.
During these 10 days:
commissions are tracked but not immediately validated.
the commission status changes to Valid only after the 10-day period has passed.
the affiliate sees their updated commission balance in their dashboard only after the guarantee period ends.
This setup prevents commissions from being awarded for sales that are canceled or refunded within the guarantee period.
Steps to Set Up a Guarantee Period
1. Access affiliate campaign dashboard
Go to Sales → Affiliation
Open the Campaigns tab
Select the campaign you wish to configure.
2. Access affiliate campaign settings
From your selected campaign’s dashboard, open the Settings tab.
3. Set the guarantee period
Scroll to the bottom of the settings page.
Enter the desired duration (in days) for the guarantee period.
4. Save your changes
Click Confirm (bottom right of the page) to save your settings and activate the guarantee period.
Important Notes
Make sure the guarantee period is aligned with your product’s refund or cancellation policy.
Affiliates can view tracked sales, but commissions only become valid after the guarantee period ends.
Clearly communicate this policy to your affiliates so they understand when commissions become available.