If your affiliate campaign isn’t generating or tracking affiliate commissions after completed sales, there are several possible reasons. Review the points below to help identify and resolve the issue.
Possible Reasons for Missing Commissions
Campaign hasn’t started
Ensure the campaign status is set to Active
If a campaign is Deactivated, commissions will not be generated.
Access your campaign settings to activate it if needed.
Sales were not generated through affiliate links
Confirm that the recorded sales originated via affiliate links
If a customer did not use an affiliate link to access the page where the order was placed, no commission will be generated.
Sales or order page is not part of the linked sales funnel
Check that the sales or order page is included in the sales funnel linked to your affiliate campaign.
Commissions can only be generated for sales made through pages within the linked funnel.
Steps to Verify and Resolve the Issue
Campaign Status
Navigate to Sales → Affiliation
Open the Campaigns tab and make sure the campaign is active.
Verify Affiliate Links
Confirm that your affiliates are using their unique affiliate links to promote your product.
Review Sales Funnel Configuration
Access your affiliate campaign settings and verify the linked sales funnel.
Make sure the product’s sales or order page is included in that funnel.
Important Notes
The linked sales funnel must include all the pages where your products are sold.
Ensure your affiliates are aware of their own unique affiliate links and understand how to use them correctly.