This article explains why MangoPay, our payment service provider, may ask you to update documents associated with your LearnyPay wallet.
Being asked to update your documents does not necessarily mean that there is a problem with your wallet. In many cases, this is part of a routine verification process.
In some cases, documents that were previously validated may need to be reviewed again or updated. This process is part of the regulatory requirements that apply to payment service providers.
These checks help to:
strengthen the security of your wallet
ensure that your information remains up to date
reduce the risk of errors or identity theft
ensure compliance with European regulations aimed at preventing fraud and money laundering
Most requests to update documents are therefore part of routine checks designed to protect your transactions and ensure that your LearnyPay wallet continues to operate correctly.
FAQ
Why am I being asked for documents that were already validated?
Payment service providers are required to regularly verify their users' information.
Even if your documents were previously validated, MangoPay may request updated documents to confirm that your information is still accurate and meets current regulatory requirements.
Does this mean there is a problem with my LearnyPay wallet?
Not necessarily. In most cases, this request is part of a standard verification and security process. It does not mean that an issue has been detected with your wallet.
Why does MangoPay carry out these checks?
These checks help to:
protect users
prevent fraud
reduce the risk of errors caused by outdated information
comply with regulatory requirements applicable to payment services
What happens after I update my documents?
Once you submit the requested documents, MangoPay will review them and continue the verification process.
Providing the requested documents promptly and ensuring they meet the requirements can help avoid delays in the verification process.
Is my data protected?
Yes. Documents are collected as part of the regulatory requirements applicable to payment service providers. They are used to verify your identity and help secure transactions carried out through your LearnyPay wallet.
My verification session has expired
If you start the verification process but do not complete it, the session expires after 7 days.
LearnyPay is a payment solution provided by Learnybox in partnership with the MangoPay payment platform. By using LearnyPay, the trainer (course provider) and the user fully accept MangoPay's Terms and Conditions for Payment Services