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LearnyPay Bank Transfer: How to proceed in case of an incomplete or incorrect transfer from your customer

LearnyPay, LearnyPay bank transfer, wire transfer, incorrect payment, incomplete bank transfer, wrong transfer amount, LearnyPay refund, partial payment, bank transfer issue, LearnyPay IBAN, payment error handling

Written by Eduardo Stewart
Updated today

Has your customer made a bank transfer with an incorrect or incomplete amount? Here’s how to handle each situation.

To understand how LearnyPay Bank Transfer works, please refer to our article:

What is LearnyPay Bank Transfer? How does it work?

In case of an incorrect transfer

If your customer made a transfer by mistake (wrong amount, wrong offer, cancellation request, etc.), you can issue a refund directly from your Learnybox account, specifically from the transaction's details page. Simply access the details page of the relevant transaction and click “Refund”.

In case of an incomplete transfer

If your customer sent an amount lower than the price of the offer, they can complete the payment by making an additional transfer using the same IBAN that was provided during their order. There is no need to create a new order form.

⚠️ Important: This IBAN is virtual and unique between you and your customer and must not be shared with other customers. In other words, each customer using LearnyPay Bank Transfer is assigned a unique IBAN.

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