This article explains how to manually cancel a customer subscription.
Use it when you need to stop future subscription payments and want to know whether the cancellation must be done in Learnybox or directly from the payment provider.
The way to deactivate a customer’s active subscription depends on the payment method used when the order was placed.
If the Customer Paid via PayPal
If the subscription was paid via PayPal, you must cancel it directly from your PayPal account.
Learnybox does not allow you to cancel PayPal subscriptions from the platform.
If the Customer Paid via LearnyPay, Stripe, or PayPlug
If the subscription was paid via LearnyPay, Stripe, or PayPlug, you can cancel it directly from your Learnybox account.
Step 1 - Open the Subscriptions tab
Go to Sales → Orders & invoices
Open the Subscriptions tab
Step 2 - Locate the subscription
Find the subscription you want to cancel.
Step 3 - Access subscription settings
Click the vertical ellipsis (⋮) to the right of the subscription list entry.
Select Edit
Alternative: You can also click the view icon to access the subscription details page, then click Edit subscription at the top right.
Step 4 - Deactivate the subscription
In the subscription settings, set the status to Deactivated
Click Confirm to save your changes.
What happens after cancellation?
The subscription is immediately deactivated.
No further payments are processed for this subscription.