This article explains how to change the next payment date for a customer’s subscription.
Use it when a customer asks to postpone their next payment, or when you need to manually adjust the subscription schedule from your Learnybox account.
If the Customer Paid via PayPal
Subscriptions paid through PayPal must be managed directly from your PayPal account.
You cannot modify PayPal subscriptions from the Learnybox interface.
If the Customer Paid via LearnyPay, Stripe, or PayPlug
If the subscription was paid through LearnyPay, Stripe, or PayPlug, you can update the next payment date from your Learnybox account.
Step 1 - Open the Subscriptions tab
Go to Sales → Orders & invoices
Open the Subscriptions tab
Step 2 - Locate the subscription
Find the subscription you want to modify.
Step 3 - Open the subscription settings
Click the vertical ellipsis (⋮) to the right of the subscription list entry.
Select Edit
Alternative: You can also click the view icon to access the subscription details page, then click Edit subscription at the top right.
Step 4 - Update the next payment date
In the subscription editing page, adjust the Next payment date
Click Confirm to save your changes.
Other subscription settings you can update
While editing the subscription, you can also update:
Installment amount, which applies to all remaining payments
Currency
Number of remaining payments
Payment frequency, such as every X days or months
You can also cancel or reactivate the subscription from the page.