Learnybox allows you to automatically segment your contacts into different email sequences based on their actions on your payment forms. Two distinct autoresponder configurations are available:
Customers – users who successfully completed their purchase (confirmed order with valid payment).
Cart abandonments – users who filled out the payment form but didn’t complete their purchase.
How to Set Up Autoresponder Configurations
1. Access Your Payment Form
Navigate to Sales → Offers
In the Forms tab, select the form you wish to configure.
In the form's dashboard, open the Settings tab.
2. Configure Autoresponders
In the form’s settings, you’ll find two separate autoresponder options in the left-side menu:
Cart abandonment sequence:
Adds contacts to a sequence when they fill out their details in the payment form but fail to complete their order. Use this to target and recover leads who abandoned their carts.Customer sequence (payment confirmed):
Adds contacts to a sequence only after a confirmed payment. Use this to trigger your customer onboarding or follow-up sequences.
3. Avoid Overlapping Sequences with Rules
To prevent customers from being enrolled in both cart abandonment and post-sale sequences:
Set up Rules to automatically remove contacts from the Leads and Cart Abandonment sequences when they’re added to the Customers sequence.
For step-by-step instructions, see:
How to automatically remove contacts from an email sequence when they are added to another
Example Scenario
Let’s say a visitor:
Fills out the payment form but doesn’t complete their order.
→ They’re added to your Leads and Cart Abandonment sequences.Later, they return and complete the purchase.
→ They’re added to your Customers sequence, but remain in the earlier sequences unless rules are applied.
Solution:
By setting up the right rule(s), Learnybox will automatically clean up sequence enrollments—ensuring your contacts only receive the appropriate communications based on their actual purchase behavior.