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How to move contacts within a sequence

Learn how to manually move contacts from one step to another within an email sequence.

This article explains how to manually move one or more contacts to another step within an email sequence.

Use it when you have added a new step to an ongoing sequence and want selected contacts to start from that step instead of their current position.

If you’ve added a new step to an ongoing sequence and want specific contacts to start from that step, you can manually reposition them.

Steps to Follow:

  1. Access Sequence’s Contact List:
    Navigate to Marketing → Emails → Sequences
    Click the name of the sequence to access its dashboard.
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    Open the sequence's Contacts tab.
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  2. Select Contacts:
    Choose the contacts you want to move. You can select one, several, or all contacts.
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  3. Move Contacts to Another Step:
    Open the Actions drop-down menu and select Move within the sequence.
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    Then choose the step where you'd like to move the selected contacts.
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  4. Confirm Action:
    Click Confirm to run the action.
    Once the contacts are moved, check the updated number of contacts per step to confirm the action was successful. The selected contacts will follow the timing rules of the destination step and wait for it to be executed.

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