LearnyPay transactions can display different statuses.
This article explains the Valid, Refunded, and Invalid (Error) statuses and shows you where to find more information when a transaction is unsuccessful.
View a transaction’s status
Go to Sales → LearnyPay Wallets
Select the wallet to access its dashboard
Open the Transactions tab
The transaction status appears on the right-hand side of each row, next to the amount.
It indicates the transaction’s current state. Click the view icon for a specific transaction to access its details page.
Understand LearnyPay statuses
Status | Meaning |
Valid | The transaction was completed successfully. |
Refunded | The transaction was initially successful and was then manually refunded by you. |
Error | The transaction was unsuccessful. The error details may indicate why it was declined or canceled. |
View the error details
When a transaction displays the Error status, click the view icon for that transaction to access its details page. In the Details section, locate the Error details.
The reason displayed may indicate that:
the transaction was declined by the bank
the bank suspected fraud
the transaction was cancelled by the user
the payment limit was exceeded
This information helps you understand why the transaction was not completed successfully.
What should you do if the displayed information is unexpected?
When the displayed status does not match what you are observing, contact Learnybox support.
Provide support with:
the transaction ID
the displayed status
the Error details shown on the transaction page