When the Authentication required notification appears in your LearnyPay wallet dashboard, an additional security check must be completed before your transfers can be processed.
This strong authentication process, also known as Strong Customer Authentication (SCA), is required by MangoPay to reinforce the security of certain sensitive operations.
Once you have confirmed the authentication request on your smartphone, your transfers can be processed normally.
Why is authentication required?
The Authentication required message appears when MangoPay requires you to complete an additional security check before processing a sensitive operation.
This security measure may be requested when performing operations such as:
adding or changing a bank account.
changing certain profile information.
confirming certain financial transactions, such as a transfer.
In this case, the authentication request relates to a transfer. You must complete the authentication process before the transfer can be processed.
This is a standard security measure designed to protect sensitive operations.
Step 1: Access your LearnyPay wallet
Go to Sales → LearnyPay wallets
Select your wallet to access its dashboard
Open the Transfers tab
Step 2: Start the authentication process
Click Authenticate
After you click Authenticate, the authentication process begins and a confirmation request is sent to your smartphone.
Step 3: Confirm the authentication request on your smartphone
Depending on your device, confirm your identity using one of the following methods:
fingerprint recognition
facial recognition
your device unlock code
You may also be asked to enter a PIN.
Once the request has been confirmed, the authentication process is complete.
What happens next?
Once strong authentication has been completed, your wallet balance transfer will no longer be blocked by this security check and can be processed normally.
FAQ
Why do I need to complete this authentication?
Why do I need to complete this authentication?
Strong authentication is a security measure implemented by MangoPay to protect certain sensitive operations.
Do I need to complete this step for every transfer?
Do I need to complete this step for every transfer?
No. Authentication is required only when MangoPay requests it for a particular transaction.
Can I confirm the authentication request from my computer?
Can I confirm the authentication request from my computer?
No. You must confirm the request on your smartphone using one of the available authentication methods, such as fingerprint recognition, facial recognition, or your device unlock code.