This article explains how to read the electronic invoicing dashboard in your Learnybox account.
You will learn what the main statuses mean and what action to take when an invoice encounters an error.
Access the electronic invoicing dashboard
Go to Sales → Orders & invoices
Open the Settings tab
Open the Electronic invoicing sub-tab
When electronic invoicing is enabled, Learnybox indicates that your eligible invoices are automatically submitted in electronic format.
Understand how electronic invoicing works
Learnybox generates the electronic invoice and sends it to its Approved Platform provider.
The provider then transmits the invoice through the Peppol network and returns a processing status.
Learnybox uses B2BRouter as its approved provider. B2BRouter receives the invoice from Learnybox, transmits it through Peppol, and reports its processing status.
These statuses allow you to follow each invoice from its initial submission through to acceptance or a potential error.
⚠️ Important: In Belgium, only domestic B2B invoices are transmitted through the Peppol network. This means that both your business and the recipient business must be established in Belgium.
Rules may differ in other countries depending on the applicable regulations. Learnybox will adapt the process accordingly, particularly for France.
Understand the dashboard statuses
The dashboard displays several statuses to help you identify where each invoice is in the process.
Status | Meaning |
Sent | Learnybox generated the electronic invoice and sent it to its Approved Platform provider. |
Received | The Approved Platform provider transmitted the invoice through Peppol, and the network confirmed its receipt. |
Accepted | Peppol accepted the invoice. |
Error | An error is preventing the invoice from being processed. |
An invoice may temporarily remain at an intermediate status while it is being processed.
Moving from invoice sent to accepted generally takes anywhere from a few minutes to a few hours.
Check an invoice with an error
When an invoice displays the Error status, hover over the status to view the reason for the rejection.
The message displayed helps you identify what is preventing the electronic invoice from being sent or processed.
In most cases, the error indicates that the recipient is not registered on the Peppol network.
The invoice remains generated and available in Learnybox, but it cannot be transmitted through the network.
Monitor the processing of an invoice
Processing generally takes from a few minutes to a few hours.
When an invoice remains at an intermediate status for an unusually long time, first check whether its status changes in the dashboard.
When the status does not change, contact Learnybox Support and provide:
the invoice concerned
the status displayed
FAQ
Is an invoice lost when it displays an error because the recipient is not registered on Peppol?
Is an invoice lost when it displays an error because the recipient is not registered on Peppol?
No. The invoice remains generated and available in Learnybox. It simply cannot be transmitted through the Peppol network.
Who transmits my invoices through the Peppol network?
Who transmits my invoices through the Peppol network?
Learnybox uses an Approved Platform provider to transmit eligible invoices through the Peppol network.