This article explains what happens to your LearnyPay wallet and its balance when your Learnybox account is paused or deactivated. Since your LearnyPay wallet is linked to your Learnybox account, your account's status determines what you can do with your wallet and its funds.
Whether you're planning to pause or cancel your account or your account is already paused or deactivated, this article will guide you through the steps to recover your balance and avoid leaving funds behind.
Before pausing your account or canceling your subscription
Before pausing your Learnybox account or canceling your subscription, make sure to transfer any remaining funds from your LearnyPay wallet to your bank account.
Once your account is paused or deactivated, you will no longer have access to your back office and will therefore be unable to request a balance transfer.
To check your available balance:
Go to Sales → LearnyPay Wallets
Click your wallet to access its dashboard.
Open the Transfers tab.
Check your available balance.
If any funds remain in your wallets, make sure to transfer them before requesting to pause or cancel your account.
For instructions on transferring your funds, see:
How to transfer funds from your LearnyPay wallet
If your account is paused
Your LearnyPay wallet and its balance are preserved. However, you cannot transfer funds while your account is paused.
During this period, your back office is inaccessible. To recover your funds, you must first restore access to your account.
To do this, subscribe to the LearnyAccess 48H offer through the LearnyAccess 48H offer page. This gives you access to your Learnybox account for 48 hours for a one-time payment of €50 excluding VAT.
Access to your account is automatically restored after purchasing the offer. You can then request a transfer of your wallet balance to your bank account.
After the 48-hour period, your account automatically returns to its paused status.
If your account is deactivated
Your Learnybox account is deactivated by Learnybox support upon receiving your request.
Once your account is deactivated, recurring customer payments processed through LearnyPay are stopped. As a result, your balance no longer changes, and you cannot receive new payments.
The steps required to recover your funds depend on whether your account has already been archived.
If your account has not yet been archived
Your LearnyPay wallet and its balance are preserved. You can recover your funds by following the same process as for a paused account.
Subscribe to the LearnyAccess 48H offer to automatically restore access to your account for 48 hours. You can then request a transfer of your wallet balance to your bank account.
⚠️ Important: A deactivated account is archived six months after deactivation. Make sure to recover your remaining funds within this period.
If your account has been archived
Your LearnyPay wallet will no longer be visible in Learnybox, as it disappears from the platform along with your archived account. However, your funds can still be recovered.
Contact Learnybox support. Our team will locate the wallet associated with your account and unarchive your Learnybox account.
This process is handled manually, so there is no fixed timeframe for completion.
Unarchiving your account does not automatically reactivate it. You will receive a link allowing you to reactivate your account by subscribing to a Learnybox offer, such as LearnyAccess 48H.
Once you have subscribed to an offer, you will regain access to your Learnybox account and your LearnyPay wallet.
For security reasons, you will then need to complete identity verification again with MangoPay, our payment service provider. This verification is required before you can transfer your remaining funds.
For more information about the required documents, see:
What happens to your wallet on MangoPay's side?
Your LearnyPay wallet is never permanently deleted by MangoPay. It remains open unless Learnybox closes it.
Learnybox can only close a wallet if all its balances are zero. Once closed, the wallet is deactivated on MangoPay's side but is not permanently deleted.
A lack of activity on your wallet does not cause it to be closed.
FAQ
Is my LearnyPay wallet deleted if I cancel my Learnybox subscription?
Is my LearnyPay wallet deleted if I cancel my Learnybox subscription?
No. Your wallet remains open with MangoPay unless Learnybox closes it. It can only be closed if all its balances are zero.
Will my LearnyPay wallet be closed if there is no activity?
Will my LearnyPay wallet be closed if there is no activity?
No. Your LearnyPay wallet remains open even if there are no transactions or other activity. Only Learnybox can close it, and only when all its balances are zero.
Can I still receive payments if my account is deactivated?
Can I still receive payments if my account is deactivated?
No. Once your account is deactivated, recurring customer payments are stopped, and your balance no longer changes.
My account is paused. How can I recover the funds in my wallet?
My account is paused. How can I recover the funds in my wallet?
Subscribe to the LearnyAccess 48H offer. Access to your Learnybox account will be automatically restored for 48 hours. You can then request a transfer of your wallet balance to your bank account.
My Learnybox account has been archived. Have I lost my money?
My Learnybox account has been archived. Have I lost my money?
No. Contact Learnybox support so our team can unarchive your account. You will then need to subscribe to a Learnybox offer to reactivate your account and complete identity verification again.
Once these steps are completed, you can transfer your remaining funds.
For more information, see: