This article explains how to reactivate a customer’s deactivated subscription from your Learnybox account.
Use it when a subscription was deactivated manually or due to failed payments, and you want upcoming payments to resume based on the original subscription schedule.
Step 1 - Access customer subscriptions
Go to Sales → Orders & invoices
Open the Subscriptions tab
Step 2 - Locate the deactivated subscription
Find the subscription you want to reactivate.
Step 3 - Reactivate the subscription
Click the vertical ellipsis (⋮) to the right of the subscription list entry
Select Reactivate subscription
What happens after reactivation?
The subscription is reactivated. The next scheduled payment is processed automatically according to the original subscription plan.
At this stage, the customer’s subscription is active again and future payments follow the original schedule.