This article explains how to access and manage LearnyPay payment disputes.
Use it when you need to review a disputed transaction, submit supporting evidence, or close a dispute once it has been resolved.
Managing disputes promptly and providing the appropriate supporting information can help protect your business and ensure disputes are handled efficiently.
Steps to Manage Disputes
1. Access your LearnyPay wallet
Go to Sales → LearnyPay wallets
Select the wallet linked to the disputed transaction.
2. Access disputes
Open the Disputes tab.
This section displays your dispute history for all transactions associated with the selected wallet.
3. View dispute details
Click the view icon to the right of the relevant dispute to open its details.
From the dispute details page, you can review:
Customer information, including the disputed customer's contact details.
Transaction details, including information about the disputed transaction.
Dispute history, including the timeline of actions and updates related to the dispute.
4. Respond to a contestable dispute
If an open dispute can be contested, you can submit supporting evidence to demonstrate that the charge is valid.
Click the vertical ellipsis (⋮) at the top right of the dispute details page, then select Send documents to upload your files.
You can also access this action directly from the dispute list, next to the view icon, while the dispute is still open.
Supporting documents may include:
Proof of customer agreement, such as a signed contract or accepted terms of service.
Proof of payment, such as receipts or payment confirmation.
Proof of product or service access, such as login records or course access logs.
After selecting the appropriate document type and uploading your document, click Send.
5. Close dispute
If the dispute is resolved in your favor, return to the disputes page and click Close dispute to mark it as settled.
If the dispute is resolved in the customer's favor, you can close it and issue a refund from the dispute details page.
Important notes
Respond to disputes promptly to help avoid an automatic resolution in the customer's favor.
Make sure all submitted documents are clear, accurate, and directly related to the dispute.
Keep detailed records of your customer exchanges and transactions. These records can help support your case if a dispute occurs.