This article explains how to make your FAQ page accessible from your website or course.
Use it when your FAQ content is ready and you want to add a direct link to it from a website or course menu, or display specific FAQ categories inside a course.
Before you start
Make sure you have already created the questions and answers for your FAQ page. For help creating and organizing your FAQ content, see:
Add your FAQ page to your website
Access website menu settings
Go to Website & Blog → Website
Open the Settings tab
Open the Menu sub-tab
Add a new menu item
Click the Add element dropdown (top right)
Select Customer support tool
Configure the FAQ menu item
Enter the name you want visitors to see in your website menu.
Under Customer Relationship Management tool, select My FAQs
Configure additional options as needed.
Click Confirm (bottom right) to save your changes.
A direct link to your FAQ page now appears in your website menu.
Add your FAQ page to a course
Access course menu settings
Go to Academy → Courses
Select the course you wish to configure
Open the Settings tab
Open the Menu sub-tab
Add a new menu item
Click the Add dropdown (top right).
Select Additional tool
Configure the FAQ menu item
Enter the name you want course members to see in the menu.
Under Tool, select FAQs
Configure additional options as needed.
Click Confirm (bottom right) to save your changes.
A direct link to your FAQ page now appears in the course menu.
Choose which FAQ categories appear in a course
If your FAQ page contains several categories, you can choose which categories are visible inside a specific course.
Access course design & visibility settings
Navigate to Academy → Courses
Select the course you wish to configure
Open the Settings tab
Open the Design & Visibility sub-tab
Configure FAQ visibility
Expand the Page visibility section
Enable the FAQ option.
Select the categories you want to display in the course’s FAQ page.
Click Confirm (bottom right of the page) to save and apply your changes.