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How to create and manage your Frequently Asked Questions

Provide answers to frequently asked questions, organize them into categories, review visitor searches, and preview your FAQ page.


This article explains how to create and manage your FAQ page in Learnybox.

Use it when you want to add or organize questions and answers, review what visitors are searching for, or preview your FAQ page online.


Access the FAQ area

  1. Go to Tools & Teaching → FAQ
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The FAQ area comprises 3 tabs:

  • Questions

  • Categories

  • Search Queries

And a direct access button:

  • View online

Questions

Use the Questions tab to create and manage the questions and answers displayed on your FAQ page.
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From this tab, you can:

  • Add new questions.

  • Edit or delete existing questions.

  • Assign questions to categories, if applicable.

  • Reorder questions using drag and drop.

This is where you manage the main content of your FAQ page.

Categories

Use the Categories tab to organize your questions into categories.
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From this tab, you can:

  • Create new categories.

  • Edit existing categories.

  • Delete categories.

Categories help structure your FAQ page and make questions easier to browse.

Search Queries

The Search Queries tab shows the keywords and phrases visitors enter in the FAQ search bar.
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You can view:

  • The list of search queries.

  • The number of times each query was entered.

This information helps you understand what visitors are looking for and identify topics that may need to be added or clarified in your FAQ content.

View Online

Click View online to access the live version of your FAQ page.
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Use it to preview what visitors see when they access your FAQ.

Display your FAQ on your website or course

To learn how to make your FAQ page accessible from your website or course, see:
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​How to link your FAQ page to your website or course

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