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How to identify and delete contacts marked as spam or with non-existent email addresses

Filter contacts by email status and remove invalid or spam-marked contacts from your contact database.

This article explains how to identify contacts marked as Spam or Non-existent email address in LearnyMail and delete them from your contact database.

Use it when you want to clean your contact list by removing addresses that can no longer receive your emails or contacts who have marked your messages as spam.

Before you start

Learnybox automatically assigns a status to contacts based on their email activity and deliverability.

For example:

  • Non-existent email address can be assigned when an email cannot be delivered because the address does not exist, such as a mistyped address, deleted mailbox, or fake address.

  • Spam can be assigned when the recipient flags your message as spam.

For more information about the available statuses, see:

Understanding LearnyMail contact statuses

How to delete these contacts

To remove contacts flagged as spam or with invalid email addresses:

​Step 1 - Access your contact database

  1. Go to the CRM from the side navigation menu

  2. Select the contacts segment to only display users registered in your contact database.
    ​

Step 2 - Filter contacts with a non-existent email address

  1. Click Filters, then select Add filter
    ​

  2. Configure the filter as follows:
    ​
    Field: Email status

    Condition: is equal to

    Value: Non-existent email address
    ​

  3. Click View results to display the matching contacts.
    ​

Step 3 - Filter contacts marked as spam

  1. Click Filters, then select Add filter

  2. Configure the filter as follows:
    ​
    Field: Email status

    Condition: is equal to

    Value: Marked as spam
    ​

  3. Click View results to display the matching contacts.
    ​

⚠️Check the associated user record before deleting a contact

Deleting a contact from the CRM may delete the associated user record.

Before deleting the filtered contacts, verify whether their user records contain any transaction data. If transactions are linked to the user record, we recommend not deleting the user directly from the CRM.

If the record contains transactions or other important data, we recommend only deleting the contact record from your LearnyMail contact list:

  1. Go to Marketing → Emails

  2. Open the Contacts tab

  3. Delete the relevant contact(s)
    ​

If no transactions are linked to the record, you can proceed with deletion from the CRM.

Step 4 - Delete the filtered contacts

Once the filtered list appears in the CRM:

  1. Select the contacts you wish to remove.

  2. Use the available action menu to delete them from your database.
    ​

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