Basic knowledge
That might help
277 articles
- How to manage comments in your course
- How to sort or filter your course list
- How to organize courses in the Academy
- Video too large to upload — how to reduce file size
- Introducing the Media Library
- How to use a different email address for a specific email sequence
- How to import course members into an email sequence
- How to move contacts within a sequence
- How to read an email sequence — understanding Steps, Broadcasts, and Contacts
- How to send an email to specific contacts only
- How to set up your YouTube account for live webinar broadcasting
- How to manually register a previous webinar registrant for a future webinar
- How to reduce background noise during your live webinar
- How to sort and filter your sales funnel list
- How to set up a one-click upsell
- How to add an anchor to a page
- How to embed a Learnybox page on an external website
- How to customize the default Learnybox 404 error page
- How to set a funnel page as your website's homepage
- How to manually create a transaction record
- How to manually cancel customer subscriptions
- How to enable new payment methods with Stripe
- How to configure VAT for your payment forms
- How to offer multiple payment options for the same product
- How to use LearnyPay in your payment forms and buttons
- How to request a LearnyPay wallet balance transfer to your bank account
- How to consult affiliate performance statistics
- How to delay affiliate commissions using a guarantee period
- Why affiliate commissions aren't being generated after sales
- Introducing the Project Management tool
- Learnybox API Overview
- How to automatically deactivate a quiz, survey, or evaluation on a specific date
- How to embed a survey, quiz, or evaluation on a page
- How to set a time limit for an evaluation
- How to set a time limit per page on a survey, quiz, or evaluation
- How to restrict access to the next course page until a quiz or evaluation is completed
- Introducing the "Done for You" service
- How to change your Learnybox user interface language
- How to set up multiple custom domains
- How to set up a custom domain
- How to validate your custom domain
- Complying with email regulations: How to include your company address in your emails
- How to automatically generate and send a new password to an administrator
- How to create custom administrator roles with specific access permissions
- How to get unlimited email sending without changing your subscription
- Which external video hosting services are compatible with Learnybox
- How to create a new autowebinar
- Why don’t my SCORM videos display in full screen in the mobile app?
- How to customize module titles and visibility in your course's top navigation menu
- How to change the UI language for your courses
- How to configure the registration confirmation email for your course
- How to consult a member's evaluation, quiz, or survey results
- How to customize your course's homepage
- How to import a SCORM module into your course
- How to send a message to one or more course members
- How to rearrange your course modules and pages
- What to do if your members aren't receiving the email with their login credentials
- How to conduct A/B Testing
- How to import contacts into your email contact database
- Will all your contacts receive a new email added at the end of a sequence
- How to identify and delete contacts marked as spam or with non-existent email addresses
- How to send a text message (SMS) to your live webinar registrants
- How to restrict sales page access and redirect visitors automatically
- How to restore accidentally deleted content
- How to create web push notifications
- How to change the default color of your website links
- How to change the favicon for your website, blog, and funnel pages
- How to resolve a 404 error on your website's homepage
- How to reactivate a deactivated subscription
- How to customize your invoices
- How to offer flexible payment plans for your products
- How to set up a subscription payment system
- Required documents to validate your LearnyPay wallet
- How to generate unique affiliate links in your affiliate emails
- How to change the currency displayed in the affiliate area
- How to find specific affiliate links
- How to share an idea or suggestion with the Learnybox Development Team
- How to create and manage your Frequently Asked Questions
- How to schedule a coaching session with a Learnybox expert
- How to reset or change a user's password
- How to set up DMARC to improve email deliverability
- Introducing the LearnyDoc service
- How to modify your SPF record to improve email deliverability
- How to change your subscription
- How to download your Learnybox subscription invoices
- How to manage administrators using default and custom roles
- Form submission error: email address refused
- How to enable dark mode
- Administrator access to dashboard statistics and sensitive data: Permission requirements
- How to configure LearnyPay Bank Transfer for an offer
- All available events for Learnybox webhooks
- How to create a submodule within an existing course module
- How to create webinar presenters and edit their information
- How to use custom code correctly on Learnybox
- How to manually set a member’s password after they register for one or more courses
- How to follow up with an inactive member
- How to be notified when a member posts a comment in a course
- What is a tag and why should you use it in Learnybox?
- How to automatically pause contacts in LearnyMail sequences when removed from a course
- How to change a course’s delivery method — and what methods are available
- How to choose the right delivery method for your course – delivery methods explained
- How to rename your course modules and pages
- How to change your course logo
- How to reset course member data
- What to do if your Vimeo videos are not accessible on the mobile app
- How to set up 2FA (Two-Factor Authentication) for course members and increase course access security
- Recommended image size for course thumbnails in the Academy
- What file types are supported in your Library
- How to change the logo displayed in your emails
- How to set up your sending domain
- How to configure an email sequence step delay
- How to reactivate a stopped email sequence
- Understanding LearnyMail contact statuses
- How to send the replay link to your live webinar registrants
- How to access autowebinar session statistics and timeline
- How to access and configure sales funnel page settings
- How to set up Google Analytics, Meta Pixel, or Google Tag Manager in Learnybox
- How to change or customize your website theme
- How to change the number of articles displayed per page on your Blog
- How to customize your course login page
- How to disable comments on your Blog articles
- How to enable automatic invoice generation and emailing
- How to view sales statistics and most popular products
- How to add conditional information to be displayed on invoices
- How to merge duplicate user accounts
- How to create an offer that allows your customers to purchase credits
- How to set a product as a special offer or set up an order bump using this feature
- How to set up payment forms to sell your products
- How to enable and limit access to your live webinar replay
- How to change your company type on LearnyPay
- How to manage LearnyPay disputes
- How to process affiliate commission payments
- How to reset an affiliate's password
- How to set an affiliate campaign as private
- How to link your FAQ page to your website or course
- How to configure the cookie consent banner
- How to add or update your company information and social networks
- How to connect Zapier to Learnybox
- How to add your logo to your emails
- How to set a secondary domain as your primary domain
- How to change your credit card number for subscription payments
- How to view your SCORM module statistics
- Why are your emails going to spam?
- Understanding the number of participants and the participation graph in a webinar report
- How to enable electronic invoicing in Belgium (PEPPOL)
- LearnyPay Bank Transfer: How to proceed in case of an incomplete or incorrect transfer from your customer
- Presenting the Learnybox CRM
- How to insert custom code on a page while following best practices
- Course Documents
- How to create news to be shared with your course members
- How to display unavailable course pages to your members
- How to give free access to a part of your course using course groups
- How to make your courses accessible on the Learnybox mobile app
- How to schedule an email to be sent only on specific days of the week
- How to identify and delete contacts who did not consent to direct marketing
- How to add a signature to your emails
- How to assign a tag to contacts at the end of your email sequence
- How to automatically remove contacts from an email sequence when they are added to another
- How to create and manage tags
- How to display a slideshow during a live webinar
- How to invite a presenter to your live webinar
- Steps to take if a live webinar is interrupted by connection issues
- How to download the webinar video once the broadcast has ended
- What is an automated webinar, and how to create and configure one
- How to send text messages (SMS) to your autowebinar registrants
- How to embed an opt-in form on your page
- How to pre-fill opt-in form fields with visitor information
- How to enable comment notifications for sales funnel pages
- How to create a page backup
- How to set a video as a page background
- How to refund a transaction
- How to hide the total order amount in your payment forms
- How to manage product quantity and availability
- How to require customers to accept your Terms and Conditions and/or Privacy Policy at checkout
- How to sell multiple products through the same payment form
- Why a product appears as unavailable at checkout (and how to fix it)
- Introducing LearnyPay
- How to configure emails sent to affiliates after registration
- How to ensure participants can only complete a survey, quiz, or evaluation once
- How to link a custom domain to a course or sales funnel
- How to change your website name for search engine results (SEO)
- How to change your Learnybox website URL
- What happens if you delete your custom domain
- How to redirect your root domain to your custom subdomain
- Where to view your subscription details, usage statistics, and limits
- How to enable or disable email notifications for an administrator
- How to change the checkout layout for your offer (1 step vs 3 steps)
- How to use CRM filters
- How to update your LearnyPay documents when requested
- What is LearnyPay Bank Transfer? How does it work?
- How to create certificates and automate their delivery to your members
- How to set up and manage your live webinar
- How to track attendance during a live webinar and generate attendance documents
- How to use the same webinar registration link for multiple live webinars
- How payments and groups are linked
- How to restrict access to the next course module using a quiz or evaluation
- How to customize your library file display
- How to restore deleted files or folders through your Library
- Managing your Library storage capacity
- How to send a text message (SMS) using LearnyMail
- How to run a deliverability test for a specific email
- How to test the deliverability of your email address
- Your emails are not being delivered: Spam score analysis
- Why your clients are not receiving your emails
- Autoresponder configurations: email sequences for clients and card abandonments
- How to maintain a clean contact database – Best practices
- How to view and download the list of live webinar participants
- Live webinars vs. Automated webinars: Key differences explained
- How to convert a live webinar into an automated webinar
- How to manage community groups and control access to threads
- How to move a funnel page from one funnel to another using page duplication
- How to disable video preloading
- How to add tracking code to your Learnybox website
- How to display legal information in the footer of your website
- How to import your WordPress articles into your Blog
- How to schedule blog articles for automatic publication
- How to change the next payment date for a customer's subscription
- How to modify a customer's email address in a transaction record
- How to export and download your customer invoices
- How to change a payment form's currency (product and payment method currency)
- How to create a discount coupon
- How to redirect customers after payment
- How to add mandatory fields to your payment form
- How to create your LearnyPay wallet
- How to create an affiliate campaign
- How to customize affiliate area colors
- How to automatically add new affiliates to your autoresponder list
- How to customize affiliate program pages
- How to configure visitor tracking in affiliate campaigns
- How to create a custom registration page for your affiliate program
- How to manually approve affiliate program registrations
- How to exclude a product from affiliate commissions in a sales funnel
- How to use share codes: creation, import, and use cases
- How to add answer explanations in quizzes or evaluations
- How to set up your own SMTP server in Learnybox
- What is an SPF record and how to set it up
- How to cancel or pause your Learnybox subscription
- How to access and download your export files
- What to do if your LearnyPay wallet documents are rejected
- How Learnybox webhooks work
- How to create a live webinar and broadcast it on YouTube
- How to add and use new fonts on your pages
- How is a member’s progress calculated in a course?
- What is Intra-Community VAT and when does it apply?
- I have not received my customer’s LearnyPay Bank Transfer payment
- What happens when a Learnybox account is paused
- How to add fees to an installment plan or subscription
- How to get unlimited email sending without changing your subscription
- How to manage SSL certificates and troubleshoot domain configuration issues
- Which external video hosting services are compatible with Learnybox
- Does Learnybox have an automatic payment recovery system?
- Why are funds in your LearnyPay Wallet held for 7 days
- Can funds be recovered after a LearnyPay transfer is sent to a closed bank account?
- Understanding LearnyPay transaction statuses
- How to use Stripe test mode in Learnybox
- How to check whether your Meta Pixel is correctly integrated on a page
- How to name files in your account media library
- Understanding the electronic invoicing dashboard
- Electronic invoicing in 2026–2027: Are you affected?
- What is the electronic invoicing timeline for your business?
- Does electronic invoicing apply to a micro-enterprise under the VAT exemption scheme?
- How will Learnybox help you comply with electronic invoicing requirements in France?
- What are multi-course products?
- How to replace an existing custom domain and link your content to the new domain
- How do tag and sequence search filters work?
- How to resolve IP address rejections when submitting forms
- What to do when “Authentication required" appears in your LearnyPay wallet dashboard
- How to transfer funds from your LearnyPay wallet
- How to enable automatic transfers from your LearnyPay wallet to your bank account
- How to create an evaluation
- How to create a sequence loop
- How to claim your Learnybox affiliate commissions
- How to create a product that provides access to multiple courses or communities
- Multi-course products: Frequently Asked Questions
- Creating bundles and tiered offers: best practices
- How to use CRM filters
- What to do if an email address is rejected when accessing a live webinar